Deposit & Withdrawal Policy

Matching method rule

In line with standard anti-money laundering practice, withdrawals can only be sent to the same bank account or card that was used to deposit. Unless we agree otherwise in writing, a withdrawal is paid out in the same currency as the original deposit. Alternative payment methods may carry their own fees and restrictions, and we may, at our discretion, route a withdrawal through a different facility than the one used for the deposit - this does not remove the requirement that funds return to a payment method genuinely linked to you.

We may ask for additional information or documentation before releasing a withdrawal, particularly where account activity or verification status warrants it.

Withdrawal fees

These figures do not include any transaction fee charged separately - for example, a €250 wire transfer withdrawal would also carry the €50 wire transfer fee above. Fees may vary depending on the processing system or bank involved.

A withdrawal from an account that has placed 200 trades or fewer, or that has not completed verification, is subject to an additional fee of 10% of the withdrawal amount.

Minimum withdrawal

• Wire transfer: 250.00 USD / GBP / EUR
• All other methods: 100.00 USD / GBP / EUR

Submitting a request

1. Open a withdrawal request from your client area.
2. Complete the withdrawal form with accurate account and payment details.
3. Provide any compliance documents requested - these must be received and approved before the withdrawal can proceed.

The name on the receiving account must match the name on your trading account. Requests to send funds to a third party will not be processed.

Before submitting a request, check that your account has enough available margin - a withdrawal can affect open positions or an active trading strategy.

Processing times

Withdrawal requests are typically reviewed within 2 to 5 business days of receipt. Once approved, funds are usually returned to a card or bank account within 3 to 5 business days, though card issuers can take up to 2-14 business days (or longer, depending on your billing cycle) to reflect the credit. Bank transfers may take longer due to additional security checks. We are not able to guarantee a fixed timeframe and are not responsible for delays caused by your bank or card issuer, or for fees charged by an intermediary bank in the transfer chain.

Please double-check your payment details before submitting a request - we are not responsible for errors made by the account holder.

Credit and debit cards

If your account currency differs from your card's currency, your card will be charged based on the exchange rate at the time of the deposit, and additional card fees may apply - small discrepancies between the deposit amount and the amount charged can occur and are not disputable as errors. Withdrawals must return to the same card used to deposit, up to the amount originally deposited on that card; any amount above that must be paid out by bank transfer instead.

Currency handling

Accounts are held in US Dollars or Euros. Funds received in another currency are converted at the prevailing exchange rate at the time of conversion. Where a currency balance is insufficient to settle a transaction, we may convert and settle using another currency held on the account, at our discretion.

Bonuses and credited funds

Bonuses, incentives, or other amounts credited to an account that were not directly deposited by the client are not available for withdrawal unless we expressly agree otherwise. A bonus can generally only be withdrawn once trading volume equal to 25 times the combined deposit and bonus amount has been executed.

Refunds

Our refund approach exists to manage financial and legal risk and to stay aligned with anti-money laundering and counter-terrorist-financing requirements. We may suspend access to an account, cancel a pending withdrawal, or issue a refund if a client's source of funds or account activity does not appear to comply with those requirements. We do not reverse trades that have already executed, but we may return deposited funds if no trading activity is recorded on an account within one month of the deposit.

By depositing with a card, you agree not to initiate a chargeback for funds already credited to your account, whether during or after your use of our services. Any such attempt is treated as a breach of our Terms and Conditions and may result in the account being blocked while the matter is resolved; associated losses or transfer costs may be recovered from the client's funds.